Volunteer Coordinator

Organizational Overview

Boston CASA’s (Court Appointed Special Advocates) mission is to ensure a safe and permanent home for court involved children in Suffolk and Middlesex Counties who have experienced abuse and neglect. Boston CASA fulfills this mission by recruiting, training, and supervising volunteers from the community who are appointed as a child’s Guardian ad Litem (GAL), to protect and promote the “best interest” of the child while ensuring they have access to safe and permanent homes. CASA volunteers come from all walks of life and are selected on the quality of their objectivity, competence, and commitment. Please visit our website at www.bostoncasa.org to learn more about the organization.


Position Overview

The Volunteer Coordinator has the primary responsibility of volunteer recruitment, screening, training, and retention; ensuring volunteers comply with all applicable policies and procedures; and will work closely with the Program Team in maintaining records and reporting statistics related to the volunteer program. This position is also responsible for updating and developing training and educational materials for volunteers and performs other duties as required by the Director of Community Engagement and Volunteer Services (DCEVS). The Volunteer Coordinator is responsible for developing, implementing, and overseeing the volunteer program under the direct supervision of, and will report directly to, the DCEVS.



  • Identify a diverse and qualified volunteer pool that meets the needs of Boston CASA.
  • Prepare volunteer intake materials including organizing and conducting information sessions, processing applications, scheduling screening interviews, coordinating background checks and direct communication with potential volunteers;
  • Design, promote and maintain a range of volunteer opportunities and internships, including the Boston CASA University schedule;
  • Plan and implement the annual volunteer recognition event and smaller recognition opportunities throughout the year;
  • Provide a cohesive volunteer newsletter and various communications and publications;
  • Attend meetings, conferences, workshops, and training sessions;
  • Collect and provide data analysis of volunteer performance; and
  • Other duties as assigned; non-essential job duties, non-related responsibilities and other tasks as required by the Executive Director and Organization may be assigned from time to time – Boston CASA is a small non-profit organization requiring flexibility from its staff.



Knowledge of:

  • principles and practices of volunteer recruitment and management, including work planning, assignment, and the training of volunteers;

 Ability to:

  • plan, schedule, and participate in activities as performed by volunteers;
  • instruct and motivate volunteers; and
  • provide flexibility in scheduling which may include evenings and weekends.

Must possess:

  • Minimal of BA/BS degree required, 2 or more years of relevant experience preferred
  • experience in event planning;
  • a working knowledge of Suffolk and Middlesex communities;
  • strong written and verbal communication skills;
  • proficiency in Microsoft Office Suite and willingness to learning new software programs;
  • the ability to work independently and as part of a team;
  • a demonstrated respect for people regardless of status, race or ethnicity, religion, and sexual orientation;
  • a commitment to collaborate, and achieve community involvement;
  • experience working with culturally diverse populations; and
  • the ability to maintain confidentiality and exercise diplomacy and discretion.

Employment for the position of Coordinator of Volunteer Management requires the completion of a Boston CASA 35 hour pre-service training; a comprehensive background check; and a writing sample upon request.

 Salary:  $46,000-$52,000 DOE


At Boston CASA, we don’t just accept difference – we celebrate it, support it, and thrive on it for the benefit of our team and the communities we serve. Boston CASA is an equal opportunity employer and as such, we do not discriminate against any team member or candidate because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other basis protected by law.  We encourage all to apply because we believe a diversity of voices leads to better discussions, decisions, and outcomes for everyone.