Program Director

Organization Overview

Boston CASA’s (Court Appointed Special Advocates) mission is to ensure a safe and permanent home for court-involved children in Suffolk and Middlesex County, who have experienced abuse and neglect.

Boston CASA fulfills this mission by recruiting, training and supervising volunteers from the community who are appointed as a child’s guardian ad litem (GAL), to protect and promote their “best interest” while ensuring they have access to safe and permanent homes. CASA Volunteers come from all walks of life. They have a variety of professional, educational, and cultural backgrounds. They are selected on the quality of their objectivity, competence, and commitment.  Please visit our website at to learn more about the organization.

General Description

The Program Director is a member of the Senior Leadership Team and in that role helps the organization carry out its mission and accomplish stated goals. The Program Director acts as a liaison with community partners such as the Department of Children and Families to facilitate effective working relationships. A key responsibility for this position is program managementwhich includes participating in the hiring and retention of qualified staff with direct responsibility for training and overseeing the work of CASA Supervisors. The Program Director also plays an essential role in program implementationwhich includes overseeing the recruiting, screening, training, supporting and supervising CASA Volunteers. On the case management level, the Program Director is responsible for assuring adherence to written policies and procedures and that Boston CASA follows best practices and meets or exceeds the program standards of the National CASA Association.

Duties and Responsibilities

Organizational Management

Participate in the Senior Leadership and in that role helps the organization carry out its mission and accomplish stated goals. Act as a liaison with community partners such as the Department of Children and Families and the Suffolk and Middlesex Juvenile Courts, to facilitate effective working relationships and manage MOU/Contracts.

  1. Develop and implement systematic, comprehensive training for new Supervisors.
  2. Provide individual and group coaching to Supervisors to enhance human relationship management skills with Volunteers and other child welfare professionals.
  3. Provide regular 1:1 supervision that includes case management, Volunteer management and other relevant topics.
  4. Conduct 360 Advocate Supervisor performance evaluations, maintain relevant documentation.
  5. Manage Advocate Supervisors, resource allocation, office coverage and adherence to policies and procedures; and
  6. Oversee, encourage, and track professional development for Supervisors and Volunteers.
  7. Support the Executive Director with day-to-day operations of the organization, including, but not limited to:
  8. Improve processes and policies in support of organizational goals. Monitor adherence to rules, regulations, and procedures.
  9. Assist in recruitment and placement of required staff; establishment of organizational structure; delegation of tasks and accountabilities.
  10. Strategic Input – Assist in the development of strategic plans for programmatic input. Implement and manage program plans.
  11. Risk Management – Oversee screening of staff and volunteers. Assist in ensuring that health and safety protocols are up to date and followed by the organization.

   Program Implementation

   Oversee and participate in the recruitment, screening, training, support and supervision of CASA Volunteers.
   Responsible for assuring adherence to written policies and procedures and that Boston CASA follows best

   practices and meets or exceeds the program standards of the National CASA Association.

  1. Participate and encourage participation in community outreach/volunteer recruitment efforts.
  2. Oversee and participate in regularly conducted Information Sessions.
  3. Ensure that the screening policy is adhered to and documented.
  4. Oversee the planning and execution of Pre-Service training.
  5. Oversee the planning and execution of In-Service training.
  6. Conduct regular team meetings at which the waitlist is managed, and CASA Volunteers are matched with cases.
  7. Provide case consultation for difficult cases for CASA Supervisors during team meetings or individually with Supervisors and CASA Volunteers.
  8. Oversee general case management ensuring confidentiality, exemplary Volunteer supervision and the safety of, and best outcomes for, each child.
  9. Ensure program quality through oversight of investigation plans and court reports for each child and annual reviews of CASA Volunteers.
  10. Facilitate individual and group coaching and supervision of the Program Team (CASA Supervisors and CASA Volunteers).
  11. Attend court hearings and/or meetings for CASA Supervisors when they are unavailable; and
  12. Monitor CASA Volunteer retention and make recommendations to improve recognition, longevity, and support of CASA Volunteers.
  13. Prepare program reports and monitor metrics; coordinate the design, implementation and analysis of annual surveys, program evaluation and outcome measurements.
  14. Research and implement new program opportunities for Boston CASA.


    Pursue professional development opportunities with a goal determined by the Executive Director and

  1. Ensure that the CASA Program Database information and other statistical data are up to date, appropriately entered and complete.
  2. Work closely with the Development team in grant prospecting and development.
  3. Investigate Complaints and provide follow-up on complaints and grievances; keep Executive Director informed of all complaints and grievances.


  • Master’s Degree in human service-related field or equivalent combination of education and experience demonstrating the required knowledge, skills, and abilities to carry out the responsibilities of the Program Director.
  • The ability to supervise, communicate with and motivate CASA staff and volunteers to be effective in their roles is essential–experience with volunteers is preferred.
  • Must have the ability to work cooperatively with different types of personalities and individuals of diverse racial/economic/cultural backgrounds.
  • Knowledge and understanding of issues and dynamics within families relating to child abuse and neglect is important; knowledge the court system is preferred.
  • Must have the ability to oversee the coordination and implementation of Volunteer screening and training.
  • The ability to manage and utilize data systems and synthesize that information to develop qualitative and quantitative outcome reports is essential.
  • Must have skill in assessing, evaluating, prioritizing, and handling multiple tasks, projects and demands and working with deadlines; skill in evaluating, analyzing, identifying, and recommending solutions to complex problems.
  • Basic knowledge of computers and word processing; superior oral and written communication skills are essential; and
  • Commitment to Boston CASA’s mission and program goals.

To Apply

Email resume and cover letter to [email protected], no phone calls please. Please outline why you are interested in working for Boston CASA and highlight the qualifications that make you a strong candidate for the position.  Interviews will be conducted on a rolling basis. Salary is commensurate with experience.

At Boston CASA, we don’t just accept difference – we celebrate it, support it, and thrive on it for the benefit of our team and the communities we serve. Boston CASA is an equal opportunity employer and as such, we do not discriminate against any team member or candidate because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other basis protected by law.  We encourage all to apply because we believe a diversity of voices leads to better discussions, decisions, and outcomes for everyone.